About the Practice
Meet our founder:
Dr. Pooja Alex
I believe clarity rarely comes from being told what to do. It emerges when we’re given the space to pause, reflect, and reconnect with our own strengths. Growth begins the moment we stop long enough to understand what’s actually happening within.
My work at WishLadder offers support across a spectrum — from navigating everyday challenges and finding direction, to deeper emotional exploration and meaningful psychological change.
Qualifications
Mariwala Health Initiative
Queer Affirmative Counselling Practice (QACP)
IGNOU (Indira Gandhi National Open University)
Bachelor’s in Psychology (Hons)
TATA INSTITUTE OF SOCIAL SCIENCE
Post Graduate Diploma in Counselling
ABNLP
INTERNATIONAL NLP PRACTIONER
Mumbai University
Master’s in Psychology (Clinical)
International Coach Federation ICF
Life Coach
Professional associations and memberships
AHPRA registration: PSY0002268469
Our commitment to you
Our commitment to uplift, guide, and empower you is unwavering. We’re here to help you grow into your best self and reach your fullest potential. Choosing the right therapist is a vital part of your mental health journey, which is why we thoughtfully connect you with a counselor who understands your unique challenges and resonates with who you truly are. If the fit isn’t quite right, our seamless rematch process ensures your comfort and confidence in care.
Our vision
Our vision is to be a leading provider of accessible, compassionate, and effective online mental health care. We strive to remove barriers to support by delivering high-quality, evidence-based services that meet you where you are. Through personalized, thoughtful care, we aim to empower individuals to reach their fullest potential, build resilience, and rediscover balance, meaning, and joy in everyday life.
Our mission
At Balancia Mental Health Counseling, our mission is to strengthen mental resilience and foster personal empowerment through exceptional, accessible therapy. We are dedicated to uplifting our community by providing high-quality, affordable psychotherapy and counseling services. Our licensed, compassionate clinicians offer steady guidance through life’s challenges, helping you reconnect with your inner strength and move forward with clarity, purpose, and renewed joy.
Why choose Wishladder
Renowned Specialists
Our therapists bring deep expertise in treating anxiety, depression, trauma, and related concerns.
Inclusive Insurance Coverage
Most major insurance plans accepted, making mental health care accessible.
Transformative Care
More than support, we guide you toward healing and lasting change.
Convenient Online Therapy
Online therapy sessions remove travel hassles, delivering expert care anytime, anywhere.
Proven success and recognition
Positive Outcomes
One-on-one support for anxiety, depression, trauma, and personal growth. We’ll match you with a therapist from our team who’s the best fit for your unique personality and needs.
Client Satisfaction
High satisfaction rates and glowing testimonials showcase the impact of our personalized, compassionate care.
Commitment to Safety and Confidentiality
We uphold the highest standards of safety and confidentiality, providing a secure environment where you can explore, understand, and grow with confidence.
Meet our team of therapists
Get to know the therapists at our practice—experienced professionals committed to helping you navigate life’s challenges, build resilience, and achieve meaningful growth.